Shipping policy

At Marnelle, we ensure that every piece meets the quality standard you expect. Our delivery process is built around efficiency and transparency, getting your items from our quality-check station to your UK door safely and quickly.

Total Delivery Timeline

Your delivery time consists of two critical steps:

Total Delivery Time = Processing Time + Shipping Time

Stage	UK Duration (Estimate)	What Happens?
1. Processing Time	1–5 business days	Our team processes your item, conducts a thorough quality check, carefully packages it from our facility, and prepares the paperwork for the courier. Orders placed after 12:00 AM GMT begin processing the next business day.
2. Shipping Time	1–5 business days	Your package is in transit with our trusted carrier, Royal Mail. This time depends on your specific UK location.
Total Estimated Delivery Time	2–10 business days	The full timeframe from order placement to arrival, operating Monday–Friday.

Stage

UK Duration (Estimate)

What Happens?

1. Processing Time

1–5 business days

Our team processes your item, conducts a thorough quality check, carefully packages it from our facility, and prepares the paperwork for the courier.

Orders placed after 12:00 AM GMT begin processing the next business day.

2. Shipping Time

1–5 business days

Your package is in transit with our trusted carrier, Royal Mail. This time depends on your specific UK location.

Total Estimated Delivery Time

2–10 business days

The full timeframe from order placement to arrival, operating Monday–Friday.

Note: All estimates are based on previous real-world data and are subject to local postal service volume.

Shipping Guidelines (UK Customers)

Country	Shipping Carrier	Cost
United Kingdom	Royal Mail	Free Shipping on all products

Tracking Your Order

We provide full visibility into your shipment:

Tracking Number: You will receive a shipping confirmation email with a tracking number the moment your item is dispatched.
Need Help? If the tracking number doesn't work right away or if you haven't received the email, please contact us! We'll personally look up the status and resolve any technical issues. You can also monitor the status via our Track My Order page.

Changes, Cancellations, and Delays

Change Your Address: If you need to change the delivery address, please contact us immediately at support@marnelle.co.uk or call us on +44 20 3996 2931. Once an order has been processed and dispatched, we cannot guarantee any changes.
Cancellations: If you change your mind, we can accept cancellations before your order is shipped. For dispatched orders, please refer to our 30-day return policy.
Unexpected Delays: Delivery times can be affected by factors outside our control, such as public holidays or incorrect address information. If your package is taking longer than the estimated 10 business days, please contact us, and we will help resolve any issues within our power.

Packages Damaged in Transit

If you notice that a package is clearly damaged upon arrival, you have the right to reject the package from the delivery person. If the package was delivered without you present, please contact us immediately at support@marnelle.co.uk so we can evaluate the issue and arrange a replacement for you.

For further questions, please contact us at:

Address: Betuwehaven 8, Nieuwegein, Utrecht, 3433 PV, the Netherlands
E-mail: support@marnelle.co.uk
Telephone: +44 20 3996 2931

Chamber of Commerce number: 82232393
VAT number: NL862386780B01
Company name: GT Ecom B.V.
Store name: Marnelle

Opening hours:
Monday–Friday: 8:00 AM–6:00 PM GMT
Saturday–Sunday: Closed
Public holidays: Closed