Checkout Details

• Guest Checkout: You do not need an account to shop with us. You can proceed directly to checkout as a guest.
• Total Transparency: On the payment screen, you will see the final total amount for your order, including any shipping fees, before you confirm your purchase.
• Billing Information: You will be prompted to add your chosen payment method and billing address during the checkout flow.
• Payment Security Guarantee

We take your security seriously. Here is our commitment to protecting your transaction:

• Encryption: Our payment system uses 128-bit SSL security encryption (Secure Sockets Layer) to scramble your data while it travels over the internet. You can confirm the transaction is secure by looking for the lock icon in your browser's address bar.
• No Data Storage: We do not retain your credit card information after your order is complete. This sensitive data is sent directly and securely to our trusted banking partners for processing.
• Fraud Screening: For your security, we have implemented a standard screening process for payment verification on specific high-value or first-time orders. Please ensure your contact information is accurate and up to date in case we need to quickly verify details to approve your order.

For further questions, please contact us at:

Address: Betuwehaven 8, Nieuwegein, Utrecht, 3433 PV, the Netherlands
E-mail: support@marnelle.co.uk
Telephone: +44 20 3996 2931

Chamber of Commerce number: 82232393
VAT number: NL862386780B01
Company name: GT Ecom B.V.
Store name: Marnelle

Opening hours:
Monday–Friday: 8:00 AM–6:00 PM GMT
Saturday–Sunday: Closed
Public holidays: Closed